Below are comments from previous clients:

"Our induction courses play a big part in helping our newly appointed police officers and PCSO’s come to terms with their new role in the force. The involvement of key partners is an essential element of those courses, and you personally have been a regular contributor.

Your commitment to these training sessions is a wonderful example of partnership working, and I would like to thank you for your efforts. For the record, your personal contribution is always a highlight and well received by the Participants."

D A Pryer
Chief Superintendent
Northumbria Police
Student Police Officers and PCSO Induction Courses


"Hi Michael & Amanda, Thank you both very much for the training that you provided for our teams here at CHA. Every one including myself who attended the training got a lot out of the session and really appreciated your enthusiastic approach and the time that you took out of your busy schedules to travel to Carlisle to provide this training.

It was really useful to see how your organisation has developed such robust procedures for tackling ASB but more importantly your focus on support, intervention and diversionary activities to achieve such successes. I am sure we can pick up on some of your good practice initiatives in future. I hope you both had a safe return journey. Regards, Paul."

Paul Taylor
Head of Operations
Carlisle Housing Association Ltd


TPAS Tenants Participation Advisory Service

"Dear Michael,

Just a quick note to thank you for facilitating a session at our north East Regional Conference. Initial feedback has been very positive and I am pleased to let you know your session scored 4.92 (bearing in mind that a score of 5 is graded as very good) On behalf of TPAS thank you once again for your time and support in making this event a success."

Kind Regards
Janet Killilea
Conference Manager


Northumbria Magistrates Courts Magistrates Annual Training Day

"I am writing to formally thank you and your colleagues for ensuing the Magistrates training day was a success.

Your contribution to the programme ensured that the training objectives, namely to increase awareness of a Anti-Social Behaviour initiatives and implement actions to address such behaviour were clearly met. The evaluation forms indicate that all were more than satisfied with the training and method of delivery. In the coming months I hope to see the true evaluation of the day, namely greater judicial decision making in relation to the making of Anti-Social Behaviour Orders."

Yours Faithfully
S.P.Rowbottom
Clerk to the Justices


E5 Housing Tenants Conference

"Dear Michael,

A big thank you for attending the Tenant conference, the session as I am sure you will be aware was very well received by both staff, board members and tenants. I think something that may come out of the session is staff may want to know more. So it might be that we come back to you on that one. I am busy preparing our next tenant newsletter which will feature the conference and I will forward a copy to you when they are available."

Yours sincerely Jackie Jones
Tenant and Community Development Officer


Sunderland West Beat Mangers Seminar

"Michael May I take this opportunity to thank you personally in giving of your time and efforts to the recent Sunderland West Beat Managers Seminar at Doxford Park which was a resounding success.

Its important to share ideas and good practice across the range of agencies which ally modern community policing and your contribution was valued and well received.

The beat Managers philosophy is heavily on a problem solving approach and your presentation and experiences in this area were particularly relevant."

Superintendent Dave Crosthwaite
Area Commander
Sunderland West Area Command


"Hi both, Hope you both well this morning, it was great to see you again Michael and meet you Amanda. I would like to thank you so much for yesterday it went really well and the feed back is that everyone got something from it. I will keep you informed how things move forward within the organisation and using some of your practice on how you work together.

I will come and see you both after my holidays ( going to goa on Saturday), enjoy your holiday Michael. Regards Chris"

Christine Tilbury Assisted Living Supervisor Carlisle Housing Association


"Dear Michael

Following the recent article and subsequent publicity in Housing Today which highlighted your unique approach to problem solving and working relationships with Northumbria police City North Task Force, together with the crime and disorder unit, I feel it is now appropriate to offer my personal thanks for all your hard work and dedication throughout the previous year.

The article demonstrated how your enthusiastic and pro-active approach has not only build strong links within the community and Northumbria Police, but as substantially led to an improvement in the quality of life for a large number of residents in the area.

I look forward to our fruitful working relationship in the the future and remain,y ours in Partnership"

Charlie Munro
Inspector