Strategy, policy and procedures
• Customer & Stakeholder consultation
• Effective Strategies
• Effective Policies
• Smart plans
• Action plans
People who will benefit greatly from attending these courses are:
• All Housing officers and their line managers
• Neighbourhood wardens, police officers
• Housing officers and team leaders
• Tenants Solicitors
• Supporting People teams
• Board members, tenants, reception staff, caretakers, senior management teams.
• What will they learn?
• A comprehensive range of skills in effectively tackling nuisance and ASB
• The legal tools and how to use them
• A working knowledge of the government's Respect standards and how to achieve them
• How to work effectively with other social partners: the police, social services, community mental health services and the probation service How to support victims and to encourage more to act as witnesses
• How to publicise success and to deter future acts of ASB
Testimonials
E5 Housing Tenants Conference
"Dear Michael,
A big thank you for attending the Tenant conference, the session as I am sure you will be aware was very well received by both staff, board members and tenants. I think something that may come out of the session is staff may want to know more. So it might be that we come back to you on that one. I am busy preparing our next tenant newsletter which will feature the conference and I will forward a copy to you when they are available."
Yours sincerely
Jackie Jones